Case studies

Design that delivers

0 to 1 design of large, complex internal system

How I designed a Case Management System that would provide reusable capabilities and could be easily scaled across multiple business areas.

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Boosting team efficiency with workload dashboards

How I enabled caseworkers to manage their workload and provided management with actionable insights to inform resource decisions.

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Using automation to remove unnecessary manual input

How good design thinking led to the creation of one of the product’s most successful and most-loved features.

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“What if we approached this a different way?”

How my rethinking of the requirements reduced complexity and removed friction from the user experience.

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Increasing conversion rate for new policy sign-ups

How I tackled a customer acquisition problem with a redesigned journey that reduced time on task and maximised conversions.

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UI examples of a pet insurance user flow

Testimonial

“It’s been amazing to work with Andy and to have a mentor who understands the practice of design. Having access and support from someone in his position has been invaluable to me.”

— Milli, Interaction Designer at Viable Data

Writing

Design for all: How embracing design variations can make your product more inclusive

Read my article on TechUK

Contact

Give me some new problems to solve

An experienced Product Designer looking for a remote full-time position that will bring new challenges and opportunity for growth.

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